SG Real Estate

I moved into an SG-managed unit in January of 2022. In that time, I've found out that my and my neighbor's heaters were installed without permits, no one has a CO monitor despite SG leases stating that monitors are installed in our units, and my downstairs neighbor has had water leaking into his apartment every time it rains for the last five years. It's only getting fixed because he requested a city inspection. He also had a person from SG show up and say they needed to come into his unit to take photos for "insurance purposes". My power went out last night and the only thing the person who answers the emergency maintenance line did was put in a work order. Original review June 2022: I moved into an SG-managed unit in January of this year. But first, IF YOU ARE A TENANT IN BERKELEY AND SG HAS NOT COMPLETED A LEGALLY REQUIRED MAINTENANCE REQUEST, submit an inspection request to the city (Google "Tenant Request for Housing Inspection" + City of Berkeley) Here are some cool things that have happened since I moved in: -I was given the same keys that were used for the open house -I was not given the code that opens the gate to my building -the laundry room was filthy upon move-in, and Jessica, who sent me a note asking why I rated my move-in low, said that she couldn't do anything about it because the owner does his own building maintenance. The owner of the building is the same owner of SG. -my deadbolt was not up to code (it didn't close). It was only fixed after I submitted an inspection request with the city 38 days after my initial request. It's now loose - but SG backdated the "repair completed" date to 3 days after I submitted the request. That's how they have "most repairs are completed within three days" in their responses. -I had an ant infestation when I moved in. My request to have that fixed was DELETED from the maintenance request system. -my oven is not up to code - it needs to be plugged into an extension cord to turn on. I expect I will also have to submit an inspection request with the city before this gets fixed (same for my now-loose doorknob). -I live in a 6-unit building. There are tenants in my building who leave the building gate open for hours and leave garbage all over the laundry room. SG has not bothered to do anything about this despite my and other tenants' requests for action. Based on my interaction with the property management team, I would avoid renting from SG again.

We recently signed a lease with SG Real Estate in Berkeley and cannot say enough about the experience. Trisha Ann was accommodating and friendly with each and every encounter. We had the opportunity to view the apartment twice prior to signing a lease. Trisha Ann helped to secure the perfect lease, quick move-in date, and provided everything we needed to easily access the apartment on move in day. In addition to the wonderful service we received from Trisha Ann we love the building. The building is secure and very clean! The apartment has beautiful finishes and is so comfortable. The rooftop is also clean and a great place to visit for some fresh air. We would highly recommend SG Real Estate and Trish Ann!

SG Real Estate took over the apartment building that I live in about a year ago and Cesar Montes' hard work in keeping our community safe, and his community rules enforcement has been consistently good. Oftentimes it's easy either to forget or never understand the difficult work it takes to manage a property. His actions have been quick and his communications via text and email both firm and sensitive. Cesar's care for our community is evident in all he does. With just under a year as our management group, the change has definitely been one for the better. While no property management group is perfect, SG Real Estate is perfectly capable of making any living community a place you can call home. 🙂

SG property management has been outstanding. Starting with your standout advertising and online marketing. The website is user friendly and a joy compared to others in this space. The descriptions and photos are spot on also. This has only been exceeded by the excellent customer service provided by both Elayshia and Angelia. I can't say how much I appreciate their clear communication and timely responses. SG obviously has hired great people who value their customers. Bravo!

As a tenant, I’ve had issues with this company failing to fix things in a timely or thorough manner. We’ve had issues with moving in, several leaks which were addressed timely but not thoroughly (the same leaks had to happen multiple times before they sent professionals to address them) and we’ve dealt with a broken refrigerator for close to a month with no updates or responses from the maintenance team. Francisco, one of the techs, is super helpful and is always very communicative; however, I’m having a very hard time with the management and their unresponsive agents.

I have been working with SG Real Estate in various ways for over 3 years. The overall experience has been straight-forward and very positive. No hiccups whatsoever. They always manage to make our jobs go as smoothly as possible. Cesar Montes is the building supervisor that oversees many of the buildings we provide services for. He is professional, thorough, and handles any issues that we come across promptly. He always responds to any questions and concerns that my staff or I have. -Cesar Mejia, CM Land Maintenance Inc. Owner

CJ was extremely helpful and kind in the onboarding process! And Alan M. went out of his way to help me when I accidentally locked myself out of my apartment. I wasn’t able to get a hold of one of the original maintenance people I had opened a request with, and was worried about not being able to get into my home. But Alan made sure to accommodate and ensure I was able to get back into my apartment safely. Very much appreciated! We all know how stressful, bad days happen and they really supported me. Felt like a good community!

CJ is an excellent leasing coordinator with SG Real Estate. He was so helpful in finding the perfect spot for me in Oakland. He was super responsive and willing to go above and beyond to ensure I had all of my questions answered in a timely manner. The process from looking for an apt to getting the keys to my perfect apt was seamless. He is stellar! I would highly recommend using him if you are looking to make a move in the East Bay.